Search found 52 matches
- Thu Oct 17, 2019 5:59 pm
- Forum: Usage
- Topic: Application locks up for only a single user. Error message attached.
- Replies: 0
- Views: 18155
Application locks up for only a single user. Error message attached.
Running LogicalDOC 8.1 on a CentOS 7 server. We have one user who can only use the software for a few minutes before it locks up his web browsers. This happens in Chrome, Firefox, Safari, and Edge, and it happens no matter what computer he logs into. We have even tried setting him up with a new logi...
- Mon Nov 26, 2018 7:45 pm
- Forum: Configuration
- Topic: LogicalDOC Office Addin Disabled for PowerPoint
- Replies: 1
- Views: 2176
LogicalDOC Office Addin Disabled for PowerPoint
When my users try to check out a PPT file, the LogicalDOC Office Add-in returns the following: Retrieving the document's metadata LogicalDOC is downloading the document, please wait... LoadBehavior CU: 2 LogicalDOC Office Addin seems to be disabled for PowerPoint Press ESC to exit Never seen this be...
- Fri Aug 31, 2018 9:34 pm
- Forum: Usage
- Topic: Restore Folder Marked as Deleted in MySQL Database
- Replies: 4
- Views: 3879
Re: Restore Folder Marked as Deleted in MySQL Database
Thank you. After marking the workspace as active and restarting my logicaldoc services, I was able to recover my folders successfully.
- Fri Aug 31, 2018 3:08 pm
- Forum: Usage
- Topic: Restore Folder Marked as Deleted in MySQL Database
- Replies: 4
- Views: 3879
Re: Restore Folder Marked as Deleted in MySQL Database
Thanks. That's what I was hoping I could do. Will undeleting the workspace also undelete all of its contents?
- Fri Aug 31, 2018 10:42 am
- Forum: Usage
- Topic: Restore Folder Marked as Deleted in MySQL Database
- Replies: 4
- Views: 3879
Restore Folder Marked as Deleted in MySQL Database
After a recent system recovery, we have noticed that one of our Workspaces has gone missing. When I log into the 'logicaldoc' database in MySQL, I can see what I believe to be the Workspace in the ld_folder table, and it is marked as deleted. We have had no luck finding this Workspace in any user's ...
- Thu Aug 30, 2018 2:38 pm
- Forum: Configuration
- Topic: OutOfMemoryError: Java heap space when running restore.sh
- Replies: 2
- Views: 2560
Re: OutOfMemoryError: Java heap space when running restore.sh
Thank you for your reply, but I'm afraid this did not solve the problem. I added the line to restore.sh that you suggested, but I got the same out of memory error at the same point in the process. Should I increase the value from 2048 to something else?
I'm running LogicalDOC 8.0 on CentOS 7.
I'm running LogicalDOC 8.0 on CentOS 7.
- Wed Aug 29, 2018 9:42 pm
- Forum: Configuration
- Topic: OutOfMemoryError: Java heap space when running restore.sh
- Replies: 2
- Views: 2560
OutOfMemoryError: Java heap space when running restore.sh
While attempting to restore LogicalDOC from backup, all goes well until near the end, when I get the following error while attempting to restore the database: [exec] INFO - Recovering /mnt/backup2/database/20180828.zip (1 file) ... [exec] INFO - 90% [exec] 18-08-29 16:13 - ERROR [exec] INFO - 100% [...
- Wed Aug 15, 2018 5:38 pm
- Forum: Usage
- Topic: Full Restoration of LogicalDOC on new server fails
- Replies: 1
- Views: 2566
Full Restoration of LogicalDOC on new server fails
LogicalDOC 8.0.1 on CentOS 7 Hello. We recently suffered some catastrophic hardware loss due to a lightning strike. I am trying to restore my LogicalDOC backups to a new server. The application is already configured and activated. I'm getting some strange feedback from restore.sh. For one thing, it ...
- Wed Jan 31, 2018 2:49 pm
- Forum: Usage
- Topic: Excel asks for login credentials when clicking on LogicalDOC links
- Replies: 1
- Views: 2468
Excel asks for login credentials when clicking on LogicalDOC links
Running LogicalDOC 7.7.3 on a CentOS 7 server. When we copy/paste LogicalDOC links into Excel, like the one below: https://logicaldoc.ourdomain.com/display?folderId=11829276 We are now receiving a login prompt from Excel, like this: Screen Shot 2018-01-31 at 8.21.34 AM.png This behavior did not occu...
- Tue Jan 30, 2018 4:14 pm
- Forum: Usage
- Topic: Preview stops working after document is checked in
- Replies: 1
- Views: 2462
Preview stops working after document is checked in
Running LogicalDOC 7.7.3 on a CentOS 7 server. After upgrading, Preview only works on documents that have not been checked out/checked in. Once we check a document back in to the system, we can no longer preview it. Is there a fix for this?