symantec alert

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ppalumbo
Posts: 1
Joined: Tue Mar 28, 2017 8:37 am

symantec alert

Post by ppalumbo » Tue Mar 28, 2017 8:53 am

Hello,

I tried to install LogicalDoc on my machine running with Windows7 Ultimate but got a symantec infection alert on tomcat8.exe file that prevent me from performing the installation for company security policy reason.

Any idea?
Thanks in advance.

car031
Posts: 144
Joined: Tue Apr 17, 2012 8:27 am

Re: symantec alert

Post by car031 » Tue Mar 28, 2017 9:12 am

The alert may happen on the executable tomcat8.exe. That file is our customization of the original tomcat executable, probably the tomcat8.exe is in the database of your antivirus and since the dimension is different it may raise an alert but you can safely discard it or exclude the LogicalDOC installation dir from being processed by the antivirus.

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