I installed logicaldoc CE to try the product.
I cannot fix an error that occurs immediately after login: "Error 404"
I have found this informations in the apache log "localhost_access_log.2014-05-07.txt":
127.0.0.1 - ldocadmin [07/May/2014:22:36:01 +0200] "POST /logicaldoc/frontend/workflow HTTP/1.1" 404 5
127.0.0.1 - ldocadmin [07/May/2014:22:36:01 +0200] "POST /logicaldoc/frontend/workflow HTTP/1.1" 404 5
I have attached a screenshot of the error.
If anyone could give me a hint how I can solve this problem, I would appreciate very much.
404 error after login
Moderator: car031
Post
Re: 404 error after login
Can you describe in more detail the operations that you have performed?
Did you installed on MySQL or you are using the embedded database (HSQLDB)?
Maybe you can post a zip with the log (dms.log)
Did you installed on MySQL or you are using the embedded database (HSQLDB)?
Maybe you can post a zip with the log (dms.log)
Post
Re: 404 error after login
Hi agaspa,
thank you for your attention to my problem.
I installed LogicalDoc CE on a MySQL database created with these two script:
- CREATE DATABASE logicaldoc;
- GRANT ALL PRIVILEGES ON *.* TO 'logicaldoc'@'localhost' IDENTIFIED BY 'sa' WITH GRANT OPTION;
and then I started setup procedure.
I attached my zipped "dms.log" of today because I have installed newly Apache and LogicalDoc, however the problem still exists when I login.
Thank you for your attention to my problem.
thank you for your attention to my problem.
I installed LogicalDoc CE on a MySQL database created with these two script:
- CREATE DATABASE logicaldoc;
- GRANT ALL PRIVILEGES ON *.* TO 'logicaldoc'@'localhost' IDENTIFIED BY 'sa' WITH GRANT OPTION;
and then I started setup procedure.
I attached my zipped "dms.log" of today because I have installed newly Apache and LogicalDoc, however the problem still exists when I login.
Thank you for your attention to my problem.
- Attachments
-
- dms.log.zip
- (5.44 KiB) Downloaded 252 times
Post
Re: 404 error after login
Hi Huysmans,
from your log, it seems that now you're running a LogicalDOC 6.8.3.
Anyway on this log file there are no errors.
Which zip file you downloaded from SourceForge?
You can attach a zip of the log files in tomcat?
You can find them in the installation folder of logicaldoc under tomcat\logs
Just do a zip of the newer ones
There may even be useful a screenshot, or a directory list of the libraries loaded by the LD webapp.
The folder path is something like: \tomcat\webapps\logicaldoc\WEB-INF\lib
One final note: If you upgraded or changed your LD webapp,
you have to perform a clean up of the browser cache. This is very important !!
The same applies if you previously installed a trial version of LogicalDOC
Alex
from your log, it seems that now you're running a LogicalDOC 6.8.3.
Anyway on this log file there are no errors.
Which zip file you downloaded from SourceForge?
You can attach a zip of the log files in tomcat?
You can find them in the installation folder of logicaldoc under tomcat\logs
Just do a zip of the newer ones
There may even be useful a screenshot, or a directory list of the libraries loaded by the LD webapp.
The folder path is something like: \tomcat\webapps\logicaldoc\WEB-INF\lib
One final note: If you upgraded or changed your LD webapp,
you have to perform a clean up of the browser cache. This is very important !!
The same applies if you previously installed a trial version of LogicalDOC
Alex
Post
Re: 404 error after login
Hi Alex,
you're right, in a desperation moment I tried to install the last version but without results. Sorry of the confusion!!
This is the file that I downloaded from SourceForge: "logicaldoc-6.8.3-tomcat-bundle.zip". I used only the war file included in the zip.
I attached all the tomcat logs and the list of libraries you have requested.
After your advice, I have performed a "clean up" of the browser cash.
If you need a clear situation I haven't problems to re-install tomcat and Logicaldoc in a new virtual machine.
Thank a lot and have a good weekend
you're right, in a desperation moment I tried to install the last version but without results. Sorry of the confusion!!
This is the file that I downloaded from SourceForge: "logicaldoc-6.8.3-tomcat-bundle.zip". I used only the war file included in the zip.
I attached all the tomcat logs and the list of libraries you have requested.
After your advice, I have performed a "clean up" of the browser cash.
If you need a clear situation I haven't problems to re-install tomcat and Logicaldoc in a new virtual machine.
Thank a lot and have a good weekend
- Attachments
-
- logs-libraries.zip
- (5.83 KiB) Downloaded 256 times
Post
Re: 404 error after login
In LogicalDOC Community 6.8.3 the workflow libraries are not included,
so it is really strange that you receive this error.
Also I have checked on a fresh install from scratch and on my PC the problem does not occur.
I used Firefox 29.0.1
My opinion is that you still have in your browser's cache some javascript code of a previous installation of LogicalDOC Trial (Enterprise).
The solution is to completely clear your browser's cache, the retry the login.
Another option to verify the matter is to access the system using a different browser, such as Google Chrome instead of Firefox.
Alex
so it is really strange that you receive this error.
Also I have checked on a fresh install from scratch and on my PC the problem does not occur.
I used Firefox 29.0.1
My opinion is that you still have in your browser's cache some javascript code of a previous installation of LogicalDOC Trial (Enterprise).
The solution is to completely clear your browser's cache, the retry the login.
Another option to verify the matter is to access the system using a different browser, such as Google Chrome instead of Firefox.
Alex
Post
Re: 404 error after login
Upon further inspection, however, I have found that in the web.xml (deployment descriptor) there is a reference to a class that is not present in your libraries.
So this should be the cause of the exception present in file localhost.2014-05-08.log.
In any case, I confirm my previous opinion, you should have in the browser cache parts of code from a previous installation of LogicalDOC Enterprise.
One thing that might be interesting is to see an export of your mysql database,
if you don't mind you can attach it here, or send it to support@logicaldoc.com
Alex
Code: Select all
<servlet>
<servlet-name>WorkflowService</servlet-name>
<servlet-class>com.logicaldoc.gui.frontend.server.MockWorkflowServiceImpl</servlet-class>
</servlet>
Code: Select all
<servlet-mapping>
<servlet-name>WorkflowService</servlet-name>
<url-pattern>/frontend/workflow</url-pattern>
</servlet-mapping>
In any case, I confirm my previous opinion, you should have in the browser cache parts of code from a previous installation of LogicalDOC Enterprise.
One thing that might be interesting is to see an export of your mysql database,
if you don't mind you can attach it here, or send it to support@logicaldoc.com
Alex
Post
Re: 404 error after login
Hi Alex,
sorry for the delay but I couldn't connect before.
I deleted references to workflow in the files "web.xml" and "web.xml.back", I installed Chromium (new browser with a clear cash) but the errors in the log and on the home page still exists.
I have attached the dump of the db, I hope can help you.
A short list of the installation steps:
- I have installed Linux Mint 14 on a new virtual machine (VirtualBox);
- I have downloaded the file "logicaldoc-6.8.3-tomcat-bundle.zip" from "http://sourceforge.net/projects/logical ... t/download", I have extracted the files and made the deployment of "logicaldoc.war" on tomcat 7.0.50.
Thank you so much.
sorry for the delay but I couldn't connect before.
I deleted references to workflow in the files "web.xml" and "web.xml.back", I installed Chromium (new browser with a clear cash) but the errors in the log and on the home page still exists.
I have attached the dump of the db, I hope can help you.
A short list of the installation steps:
- I have installed Linux Mint 14 on a new virtual machine (VirtualBox);
- I have downloaded the file "logicaldoc-6.8.3-tomcat-bundle.zip" from "http://sourceforge.net/projects/logical ... t/download", I have extracted the files and made the deployment of "logicaldoc.war" on tomcat 7.0.50.
Thank you so much.
- Attachments
-
- dump.logicaldoc.sql.gz
- (6.82 KiB) Downloaded 299 times
Post
Re: 404 error after login
Hi Huysmans,
finally I was able to reproduce the problem.
Luckly it's not a blocker issue, it is still possible to use the application.
We found a way to make a patch that you can install on LogicalDOC Community version 6.8.3 or 6.8.4.
Proceed as follow:
1) Shutdown tomcat
2) Check that information about servlet WorkflowService are correctly present in the web.xml file.
In servlet section
In servlet mapping section
3) Uncompress the content of the zip file attached to folder WEB-INF/classes of your logicaldoc web-app
4) Restart Tomcat
5) Clear the cache of your browser (before attempting to sign in)
Note: this patch is only for LogicalDOC Community 6.8.3/6.8.4, it's not needed for LD Enterprise edition
Alex
finally I was able to reproduce the problem.
Luckly it's not a blocker issue, it is still possible to use the application.
We found a way to make a patch that you can install on LogicalDOC Community version 6.8.3 or 6.8.4.
Proceed as follow:
1) Shutdown tomcat
2) Check that information about servlet WorkflowService are correctly present in the web.xml file.
In servlet section
Code: Select all
<servlet>
<servlet-name>WorkflowService</servlet-name>
<servlet-class>com.logicaldoc.gui.frontend.server.MockWorkflowServiceImpl</servlet-class>
</servlet>
Code: Select all
<servlet-mapping>
<servlet-name>WorkflowService</servlet-name>
<url-pattern>/frontend/workflow</url-pattern>
</servlet-mapping>
4) Restart Tomcat
5) Clear the cache of your browser (before attempting to sign in)
Note: this patch is only for LogicalDOC Community 6.8.3/6.8.4, it's not needed for LD Enterprise edition
Alex
- Attachments
-
- ldce683-workflow-patch.zip
- Workflow patch for LogicalDOC Community 6.8.3-6.8.4
- (1.78 KiB) Downloaded 251 times
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