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LogicalDOC Office Addin Disabled for PowerPoint

Posted: Mon Nov 26, 2018 7:45 pm
by die7fox
When my users try to check out a PPT file, the LogicalDOC Office Add-in returns the following:

Retrieving the document's metadata
LogicalDOC is downloading the document, please wait...
LoadBehavior CU: 2
LogicalDOC Office Addin seems to be disabled for PowerPoint
Press ESC to exit

Never seen this before. Is there a remedy?

Re: LogicalDOC Office Addin Disabled for PowerPoint

Posted: Tue Nov 27, 2018 3:45 pm
by agaspa
Hi die7fox,

it seems that the plugin is disabled for PowerPoint, the possible solutions are 2:
1) uninstall and reinstall the plugin (with all the Office applications closed)
2) change a value on the system registry using regedit

you should locate the path

Code: Select all

then locate the key LoadBehavior and change the value to 3

See attached image