LogicalDoc keeps crashing

LogicalDOC has many interesting features, but requires some configuration process to show its full potential.

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bhyatm01
Posts: 4
Joined: Fri Sep 08, 2017 5:47 pm

LogicalDoc keeps crashing

Wed Sep 13, 2017 3:41 pm

Hi

I am having an issue with logical doc when putting it under a bit of load (3 documents every 3 seconds) via the web service upload
The system crashes and does not respond to web requests even though tomcat is up -

It gives me an operation timed out message

When trying to login to the web interface it simply says "Loading Messages" and never ends

Any ideas on what needs to change ?

Thanks
agaspa
Posts: 601
Joined: Tue Apr 20, 2010 8:24 am

Re: LogicalDoc keeps crashing

Wed Sep 27, 2017 4:25 pm

This is probably a memory problem,
you should increase the memory allocated to Tomcat and disable the various scheduled processes (Tasks)
http://docs.logicaldoc.com/en/administr ... uled-tasks
bhyatm01
Posts: 4
Joined: Fri Sep 08, 2017 5:47 pm

Re: LogicalDoc keeps crashing

Mon Feb 12, 2018 1:05 pm

Hi,

I tried to increase the JVM tuning parameters and its works for a while (30 min) and then crashes again

I looked at the tomcat logs and there is nothing untoward ?

any ideas which logs I can check to see where the error may be

Thanks
shatzing
Posts: 79
Joined: Tue Jan 21, 2014 9:46 am

Re: LogicalDoc keeps crashing

Thu Feb 15, 2018 11:22 am

Hi bhyatm01,
it would be really useful to know the exact version of LogicalDOC you're working with.

About the logs, they are usually stored in folder /repository/logs, so if you installed LogicalDOC in Windows using default install settings they should be in folder C:\LogicalDOC\repository\logs

There the most important file is dms.log, lately there should be also a ws.log file which stores the logs of we-services

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