Hello. We are running LogicalDoc Enterprise Version 8.1 on a Centos 7.6.181 machine. Everything seems to be working fine, but we cannot get the scanner feature to work. All user PC's are running Java 8 Update 191.
When we try to scan a document it loads the java app, asks “How to acquire the new scan” question, asks to select the scanner devices, then the scanner program disappears.
We have tried this on a couple a different machine using different browsers and now luck
Any idea's what might be causing the scanner software to not work?
Thanks!
Scanner Feature not working
Moderator: car031
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Re: Scanner Feature not working
I have also installed the .ova image to see if it was something on our server that is wrong, but the VM Image also has the same results with the scanner app. We are using HP & Epson scanners.
Post
Re: Scanner Feature not working
Hi GRITDEPT,
currently we tested this on 3 Windows 10 systems.
With Java 8 (1.8.0.151) and Java 1.8.0.144 the scanner applet works fine.
With Java 8 (version 1.8.0.201) it crash after the selection of the scanner.
Exact configuration:
Security level: High
Java in Browser: Enabled
currently we tested this on 3 Windows 10 systems.
With Java 8 (1.8.0.151) and Java 1.8.0.144 the scanner applet works fine.
With Java 8 (version 1.8.0.201) it crash after the selection of the scanner.
Exact configuration:
Code: Select all
java version "1.8.0_151"
Java(TM) SE Runtime Environment (build 1.8.0_151-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.151-b12, mixed mode)
Java in Browser: Enabled
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