Scan hangs

We tried to make LogicalDOC as intuitive as possible, but an advice is always welcome.

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cjohnsonobt
Posts: 1
Joined: Mon Jul 18, 2011 3:40 pm

Scan hangs

Mon Jul 18, 2011 3:44 pm

We've installed LogicalDOC for a client and have been slowly ramping up production usage. On one particular machine, using one particular scanner (this is a unique setup from other users in the same office) the scan dialog box loads, parameters can be set, but the scanner seems to hang on "transferring." Is this possibly a LogicalDOC problem or is it only the scanner?

The scanner is a Xerox DocuMate 152, and the system is Windows XP Pro, SP3.

Thanks!
mmeschieri
Posts: 242
Joined: Mon Apr 19, 2010 3:40 pm

Re: Scan hangs

Mon Jul 25, 2011 2:31 pm

Make sure that all the TWAIN drivers are running well. In addition it may be required to increase the memory available to the Java Plugin.

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