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Preview Not Available. Contact The System Administrator
Posted: Mon Oct 06, 2014 3:46 pm
by die7fox
Whenever I try to preview a document, I get the following error message: "Preview not available. Contact the system administrator."
The following third party applications are installed and working:
SWFTools
OpenOffice 4
ImageMagick
GhostScript
Tesseract
Not sure what the problem could be. This is happening on all clients (Windows, Mac, CentOS, etc.). What else should I check for?
Re: Preview Not Available. Contact The System Administrator
Posted: Wed Oct 08, 2014 5:21 pm
by mmeschieri
The preview of documents other than PDF is available on the commercial editions only
Re: Preview Not Available. Contact The System Administrator
Posted: Wed Oct 08, 2014 5:43 pm
by die7fox
We're running the 30-day trial. Is that why preview isn't working?
Re: Preview Not Available. Contact The System Administrator
Posted: Thu Oct 09, 2014 6:41 am
by mmeschieri
Ok got it. To have the preview running you have to provide and configure in the logicaldoc's server a set of external components, assuming you installed in Linux here is the manual page describing their installation:
http://docs.logicaldoc.com/en/installat ... ware-linux
Then you have to configure LogicalDOC:
http://docs.logicaldoc.com/en/installat ... ldoc-linux
See 'Post-Installation'
Re: Preview Not Available. Contact The System Administrator
Posted: Thu Oct 09, 2014 11:26 am
by die7fox
Okay, we see what happened. We had the path to Open Office misconfigured. Preview is working fine now. Thanks!