Cannot add account in LogicalDOC Mobile (IOS)

[hanspeter]

Hi,
i have the CE 7.5 running.

Now i tried the Mobile App and bought the Account Enabler to add my own dms.

After adding, i get following error when i´m trying to access my documents:
ASIHTTPRequestErrorDomain-Error 10

My dms is available under https://domain.ltd/logicaldoc
CMIS is activated.

my settings in the app (which i can save as a new account):
Server: domain.ltd
HTTPS: yes
Port:443
Service-Document /logicaldoc/service/cmis

...seems ok for me.
Any ideas for help?
thanks in advance,
hanspeter

[agaspa]

You settings seems OK,

• check that the iPad/iPhone is able to resolve the domain you put in configuration
• check that you have a valid https certificate (not auto-generated)
• check that the address is available from a different browser composing the url

[hanspeter]

hi, thanks for your anwser.

* i´m able to surf the url and login to my locigaldoc instance via ipad
* the certificate is from startcom signed and aknowledged
* the address https://domain.ltd/logicaldoc/service/cmis is browseable and after the site ask for my credentials, a 'cmis' file is beeing downloaded.

the content:
<?xml version='1.0' encoding='UTF-8'?><app:service xmlns:atom="http://www.w3.org/2005/Atom" xmlns:cmis="http://docs.oasis-open.org/ns/cmis/core/200908/" xmlns:cmisra="http://docs.oasis-open.org/ns/cmis/restatom/200908/" xmlns:app="http://www.w3.org/2007/app"><app:worksp ... collection href="http://domain.ltd/logicaldoc/service/cm ... atom:title type="text">Root Collection</atom:title><app:accept>application/atom+xml;type=entry</app:accept><app:accept>application/cmisatom+xml</app:accept></app:collection><app:collection href="http://domain.ltd/logicaldoc/service/cm ... atom:title type="text">Types Collection</atom:title><app:accept></app:accept></app:collection><app:collection href="http://domain.ltd/logicaldoc/service/cm ... atom:title type="text">Query Collection</atom:title><app:accept>application/cmisquery+xml</app:accept></app:collection><app:collection href="http://domain.ltd/logicaldoc/service/cm ... atom:title type="text">Checked Out Collection</atom:title><app:accept>application/cmisatom+xml</app:accept></app:collection><app:collection href="http://domain.ltd/logicaldoc/service/cm ... atom:title type="text">Bulk Update Collection</atom:title><app:accept>application/cmisatom+xml</app:accept></app:collection><cmisra:repositoryInfo><cmis:repositoryId>5</cmis:repositoryId><cmis:repositoryName>Main Repository</cmis:repositoryName><cmis:repositoryDescription>Main Repository</cmis:repositoryDescription><cmis:vendorName>LogicalDOC</cmis:vendorName><cmis:productName>LogicalDOC</cmis:productName><cmis:productVersion>7.5</cmis:productVersion><cmis:rootFolderId>fld.5</cmis:rootFolderId><cmis:latestChangeLogToken>1469555115000</cmis:latestChangeLogToken><cmis:capabilities><cmis:capabilityACL>discover</cmis:capabilityACL><cmis:capabilityAllVersionsSearchable>false</cmis:capabilityAllVersionsSearchable><cmis:capabilityChanges>all</cmis:capabilityChanges><cmis:capabilityContentStreamUpdatability>pwconly</cmis:capabilityContentStreamUpdatability><cmis:capabilityGetDescendants>true</cmis:capabilityGetDescendants><cmis:capabilityGetFolderTree>true</cmis:capabilityGetFolderTree><cmis:capabilityMultifiling>false</cmis:capabilityMultifiling><cmis:capabilityPWCSearchable>true</cmis:capabilityPWCSearchable><cmis:capabilityPWCUpdatable>true</cmis:capabilityPWCUpdatable><cmis:capabilityQuery>fulltextonly</cmis:capabilityQuery><cmis:capabilityRenditions>read</cmis:capabilityRenditions><cmis:capabilityUnfiling>false</cmis:capabilityUnfiling><cmis:capabilityVersionSpecificFiling>false</cmis:capabilityVersionSpecificFiling><cmis:capabilityJoin>none</cmis:capabilityJoin></cmis:capabilities><cmis:aclCapability><cmis:supportedPermissions>basic</cmis:supportedPermissions><cmis:propagation>objectonly</cmis:propagation><cmis:permissions><cmis:permission>cmis:read</cmis:permission><cmis:description>Read</cmis:description></cmis:permissions><cmis:permissions><cmis:permission>cmis:write</cmis:permission><cmis:description>Write</cmis:description></cmis:permissions><cmis:permissions><cmis:permission>cmis:all</cmis:permission><cmis:description>All</cmis:description></cmis:permissions><cmis:mapping><cmis:key>canCreateDocument.Folder</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canCreateFolder.Folder</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canDeleteContent.Document</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canDelete.Object</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canDeleteTree.Folder</cmis:key><cmis:permission>cmis:all</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetACL.Object</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetAllVersions.VersionSeries</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetChildren.Folder</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetDescendents.Folder</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetFolderParent.Object</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetParents.Folder</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canGetProperties.Object</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canMove.Object</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canMove.Source</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canMove.Target</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canSetContent.Document</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canUpdateProperties.Object</cmis:key><cmis:permission>cmis:write</cmis:permission></cmis:mapping><cmis:mapping><cmis:key>canViewContent.Object</cmis:key><cmis:permission>cmis:read</cmis:permission></cmis:mapping></cmis:aclCapability><cmis:cmisVersionSupported>1.1</cmis:cmisVersionSupported><cmis:thinClientURI></cmis:thinClientURI><e1:LogicaldocExtension xmlns:e1="http://www.logicaldoc.com"><e1:sid>7ae1826e-6ff6-4b39-ad5b-dae814fe778a</e1:sid></e1:LogicaldocExtension></cmisra:repositoryInfo><atom:link rel="http://docs.oasis-open.org/ns/cmis/link ... escendants" href="http://domain.ltd/logicaldoc/service/cmis/5/typedesc" type="application/atom+xml;type=feed"/><atom:link rel="http://docs.oasis-open.org/ns/cmis/link ... foldertree" href="http://domain.ltd/logicaldoc/service/cm ... e?id=fld.5" type="application/cmistree+xml"/><atom:link rel="http://docs.oasis-open.org/ns/cmis/link ... escendants" href="http://domain.ltd/logicaldoc/service/cm ... s?id=fld.5" type="application/cmistree+xml" cmisra:id="fld.5"/><atom:link rel="http://docs.oasis-open.org/ns/cmis/link/200908/changes" href="http://domain.ltd/logicaldoc/service/cmis/5/changes" type="application/atom+xml;type=feed"/><cmisra:uritemplate><cmisra:template>http://domain.ltd/logicaldoc/service/cm ... pp:service>

[agaspa]

Hi hanspeter,
I found a clue to solve your question:
http://stackoverflow.com/questions/9454 ... s-beginner

So basically it appears that your iPad/iPhone is not able to solve the domain you entered,
perhaps because it is on a network in which the DNS is not able to solve the domain you configured.

However, what is the iOS version of your device?

[hanspeter]

i have an iphone with 9.3.3

is there a difference between web access und access over cmis in dns handling?
in google chrome:

in the app:

[agaspa]

Hi hanspeter,
you can try these 2 options:

1) change the https port to 8443
(this is the port to which the protocol https is bound in a standard LD community)
(see the file server.xml on tomcat\conf folder)

2) try to connect to LD using standard http
HTTPS off
Port: 8080