Preview stops working after document is checked in

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die7fox
Posts: 50
Joined: Thu Sep 18, 2014 10:20 am

Preview stops working after document is checked in

Tue Jan 30, 2018 4:14 pm

Running LogicalDOC 7.7.3 on a CentOS 7 server. After upgrading, Preview only works on documents that have not been checked out/checked in. Once we check a document back in to the system, we can no longer preview it. Is there a fix for this?
agaspa
Posts: 620
Joined: Tue Apr 20, 2010 8:24 am

Re: Preview stops working after document is checked in

Tue Mar 06, 2018 9:46 am

Hi diefox,
that is very strange, are you using a community version?
Exactly this behavior happens on any type of document, or are there any specific file types?
What do you tell me about the Thumbnail of the document, is it generated correctly?

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