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LogicalDoc CE - The document is encrypted
Posted: Wed May 16, 2018 1:11 pm
by frederic
Hello,
I'm trying the community version and I have a problem with a PDF.
The result of the indexing shows me this message: "The document is encrypted"
I have another PDF that is correctly indexed.
Do you know where this mistake came from?
Sincerely
Re: LogicalDoc CE - The document is encrypted
Posted: Wed May 16, 2018 3:06 pm
by agaspa
Perhaps you have a malformed PDF, it is a PDF document that some readers are able to open, others instead are not able to run this operation.
Some readers can display a document even if this presents some format errors, so maybe with a certain reader you can see the document, with another not.
You must check your documents for format errors
Online there are many tools that can validate your documents
https://www.pdf-online.com/osa/validate.aspx
http://masao.jpn.org/software/pdf-checker/index.html.en
https://www.pdf-tools.com/pdf20/en/prod ... validator/
Re: LogicalDoc CE - The document is encrypted
Posted: Wed May 23, 2018 7:33 am
by frederic
Hello,
You were right, PDF TOOLd tells me that PDFs contain errors. After using their PDF repair tool, LogicalDoc can index them.
Re: LogicalDoc CE - The document is encrypted
Posted: Wed May 23, 2018 2:58 pm
by agaspa
Hi Frederic,
thanks for the confirmation, in the past we had similar cases, but without seeing your PDFs mine was only a guess
Br.
Alex