LogicalDOC Office Addin Disabled for PowerPoint

[die7fox]

When my users try to check out a PPT file, the LogicalDOC Office Add-in returns the following:

Retrieving the document's metadata
LogicalDOC is downloading the document, please wait...
LoadBehavior CU: 2
LogicalDOC Office Addin seems to be disabled for PowerPoint
Press ESC to exit

Never seen this before. Is there a remedy?

[agaspa]

Hi die7fox,

it seems that the plugin is disabled for PowerPoint, the possible solutions are 2:
1) uninstall and reinstall the plugin (with all the Office applications closed)
2) change a value on the system registry using regedit

you should locate the path

Code: Select all

HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\LogicalDOCOfficeAddIn.AddinModule

then locate the key LoadBehavior and change the value to 3

See attached image

Br.
Alex