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Timeout sending the file

LogicalDOC has many interesting features, but requires some configuration process to show its full potential.

Moderator: car031

lp_inside
Posts: 7
Joined: Mon Jul 14, 2014 9:19 pm

Timeout sending the file

Tue Jul 15, 2014 4:02 pm

Hello,

when trying to upload a file having size bigger than 50MB approximately the browser displays the following error message: "Timeout sending the file: perhaps your browser does not send files correctly, your session has expired, or there was a server error. Please try again."

Is there a way to remove this limitation?
Thanks a lot!
car031
Posts: 154
Joined: Tue Apr 17, 2012 8:27 am

Re: Timeout sending the file

Fri Jul 18, 2014 7:31 am

It seems your connection is really slow sint it is unusual to get timeout for just 50MB.
However you can change the upload timeout by locating this section in your WEB-INF/web.xml file:

<context-param>
<!-- Timeout used when uploading files (milliseconds) -->
<param-name>noDataTimeout</param-name>
<param-value>60000</param-value>
</context-param>
lp_inside
Posts: 7
Joined: Mon Jul 14, 2014 9:19 pm

Re: Timeout sending the file

Thu Aug 28, 2014 9:28 am

Hi,
thank you very much for the reply! :)
I've tried to change the configuration to:

<context-param>
<!-- Timeout used when uploading files (milliseconds) -->
<param-name>noDataTimeout</param-name>
<param-value>180000</param-value>
</context-param>

but unfortunately it seems that I still get the same error after 60 seconds instead of 180; I've tried to undeply and deploy the WAR archive again (I'm using Glassfish v.3.1.2.2) and I've also tried to update the gwtupload library (from v. 0.6.6 to 1.0.1) but I still get the same error...am I missing something?
Thanks again!
mmeschieri
Posts: 242
Joined: Mon Apr 19, 2010 3:40 pm

Re: Timeout sending the file

Thu Aug 28, 2014 9:49 am

Perhaps Glassfigh is ignoting that context parameter, i suggest you to use Tomcat
lp_inside
Posts: 7
Joined: Mon Jul 14, 2014 9:19 pm

Re: Timeout sending the file

Fri Aug 29, 2014 11:17 am

Hi,
thank you for the suggestion but unfortunately I can only use Glassfish in my environment.
I even tried to set that specific param with the Glassfish set-web-context-param command but I still get the same error after 60s. At this point I was wondering if there is a way to hardcode this parameter in some Java class or other resource, I mean instead of getting it from the web.xml file? Thanks...! :)
agaspa
Posts: 714
Joined: Tue Apr 20, 2010 8:24 am

Re: Timeout sending the file

Fri Aug 29, 2014 2:46 pm

Have you tried to change the session timeout?
At the same web.xml file there is another parameter named called session-timeout

Code: Select all

  <session-config>
    <session-timeout>30</session-timeout>
  </session-config>
Another thing that might affect is the maximum size of the file.
If I remember well, in LogicalDOC the default maximum file size is fixed at 10 MB

Change this value in context.properties (when Tomcat is stopped)

Code: Select all

upload.maxsize=2000
or directly from the GUI using the path below:
Administration -> Settings -> GUI Settings -> Upload max. size

Alex
lp_inside
Posts: 7
Joined: Mon Jul 14, 2014 9:19 pm

Re: Timeout sending the file

Mon Sep 01, 2014 1:47 pm

Hi,
thanks for the reply! I did already change the upload.maxsize since I was getting another error about the max upload size and that change worked! I was then able to upload files having size >10MB.
Unfortunately now if I try to upload files having size > 50MB I still get the timeout error; I changed the configuration you suggested to:
<session-config>
<session-timeout>180</session-timeout>
</session-config>
I then reloaded the web application and restarted glassfish but I still get the same timeout error after 60s...! :(
So I was wondering if is there another way to change this parameter? Thanks!
agaspa
Posts: 714
Joined: Tue Apr 20, 2010 8:24 am

Re: Timeout sending the file

Thu Sep 04, 2014 8:18 am

Which version of Glassfish are you using?
On what operating system?
What is your version of Java?
lp_inside
Posts: 7
Joined: Mon Jul 14, 2014 9:19 pm

Re: Timeout sending the file

Thu Sep 04, 2014 3:44 pm

Hi,
Glassfish: 3.1.2.2
OS: Red Hat 5.6
Java: 1.7.0_51

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