LogicalDoc keeps crashing

LogicalDOC has many interesting features, but requires some configuration process to show its full potential.

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bhyatm01
Posts: 7
Joined: Fri Sep 08, 2017 5:47 pm

LogicalDoc keeps crashing

Wed Sep 13, 2017 3:41 pm

Hi

I am having an issue with logical doc when putting it under a bit of load (3 documents every 3 seconds) via the web service upload
The system crashes and does not respond to web requests even though tomcat is up -

It gives me an operation timed out message

When trying to login to the web interface it simply says "Loading Messages" and never ends

Any ideas on what needs to change ?

Thanks
agaspa
Posts: 700
Joined: Tue Apr 20, 2010 8:24 am

Re: LogicalDoc keeps crashing

Wed Sep 27, 2017 4:25 pm

This is probably a memory problem,
you should increase the memory allocated to Tomcat and disable the various scheduled processes (Tasks)
http://docs.logicaldoc.com/en/administr ... uled-tasks
bhyatm01
Posts: 7
Joined: Fri Sep 08, 2017 5:47 pm

Re: LogicalDoc keeps crashing

Mon Feb 12, 2018 1:05 pm

Hi,

I tried to increase the JVM tuning parameters and its works for a while (30 min) and then crashes again

I looked at the tomcat logs and there is nothing untoward ?

any ideas which logs I can check to see where the error may be

Thanks
shatzing
Posts: 80
Joined: Tue Jan 21, 2014 9:46 am

Re: LogicalDoc keeps crashing

Thu Feb 15, 2018 11:22 am

Hi bhyatm01,
it would be really useful to know the exact version of LogicalDOC you're working with.

About the logs, they are usually stored in folder /repository/logs, so if you installed LogicalDOC in Windows using default install settings they should be in folder C:\LogicalDOC\repository\logs

There the most important file is dms.log, lately there should be also a ws.log file which stores the logs of we-services
bhyatm01
Posts: 7
Joined: Fri Sep 08, 2017 5:47 pm

Re: LogicalDoc keeps crashing

Wed Oct 09, 2019 2:13 am

Hi,

I am running logicaldoc community 7.4.2 on linux

All the logs seem to indicate in repository and tomcat seem to indicate everything is started
but the web interface is just stuck on "Loading Messages..."
I am using chrome to access the web interface

Any ideas ?

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