LogicalDoc CE - The document is encrypted

We tried to make LogicalDOC as intuitive as possible, but an advice is always welcome.

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frederic
Posts: 2
Joined: Wed May 16, 2018 10:43 am

LogicalDoc CE - The document is encrypted

Wed May 16, 2018 1:11 pm

Hello,

I'm trying the community version and I have a problem with a PDF.

The result of the indexing shows me this message: "The document is encrypted"

I have another PDF that is correctly indexed.

Do you know where this mistake came from?

Sincerely
agaspa
Posts: 622
Joined: Tue Apr 20, 2010 8:24 am

Re: LogicalDoc CE - The document is encrypted

Wed May 16, 2018 3:06 pm

Perhaps you have a malformed PDF, it is a PDF document that some readers are able to open, others instead are not able to run this operation.
Some readers can display a document even if this presents some format errors, so maybe with a certain reader you can see the document, with another not.

You must check your documents for format errors

Online there are many tools that can validate your documents
https://www.pdf-online.com/osa/validate.aspx
http://masao.jpn.org/software/pdf-checker/index.html.en
https://www.pdf-tools.com/pdf20/en/prod ... validator/
frederic
Posts: 2
Joined: Wed May 16, 2018 10:43 am

Re: LogicalDoc CE - The document is encrypted

Wed May 23, 2018 7:33 am

Hello,

You were right, PDF TOOLd tells me that PDFs contain errors. After using their PDF repair tool, LogicalDoc can index them.
agaspa
Posts: 622
Joined: Tue Apr 20, 2010 8:24 am

Re: LogicalDoc CE - The document is encrypted

Wed May 23, 2018 2:58 pm

Hi Frederic,

thanks for the confirmation, in the past we had similar cases, but without seeing your PDFs mine was only a guess :)

Br.
Alex

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