Password reset request does not return

We tried to make LogicalDOC as intuitive as possible, but an advice is always welcome.

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jeyhber
Posts: 3
Joined: Mon Apr 02, 2018 6:28 am

Password reset request does not return

Sat May 19, 2018 1:43 am

We made updates of the document management system logicaldoc enterprice and we realized that with the latest version 7.7.5 the program does not return the Password Reset Request that is requested because the password of any user has been forgotten.

The answer that returns to the mail is:

LogicalDOC Empresa - Solicitud de restablecimiento de Contraseña
Click aquí: http://xxx.xxx.x.xx:8080/pswrecovery?ti ... d=10190868
admin
Site Admin
Posts: 23
Joined: Mon Apr 19, 2010 2:20 pm

Re: Password reset request does not return

Mon May 21, 2018 2:19 pm

Hi jeyhber,

the correct place for Enterprise support request is: https://logicaldoc.freshdesk.com

However I passed this information to the developers who are checking it out against LD 8.0 (just released)
agaspa
Posts: 622
Joined: Tue Apr 20, 2010 8:24 am

Re: Password reset request does not return

Mon May 21, 2018 2:50 pm

Hi jeyhber,

if the url to the server is correct,
a user should click on the link in the email and then he will receive a new email with the pwd.

Br.
Alex

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