V 6.2.4 windows installer and Win XP

Problems with installing LogicalDOC? No problems, the solution is closer than you think.

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patrikn
Posts: 5
Joined: Sat Nov 20, 2010 9:13 am

V 6.2.4 windows installer and Win XP

Fri Oct 07, 2011 9:36 am

I am trying to install using the windows installer on Windows XP.
JDK 1.7 is installed (JAVA_HOME is set):
C:\Dokumente und Einstellungen\Administrator>java -version java version "1.7.0"
Java(TM) SE Runtime Environment (build 1.7.0-b147) Java HotSpot(TM) Client VM (build 21.0-b17, mixed mode, sharing)

However, the windows installer for 6.2.4 stalls at the step "Service installation"
the service "LogicalDOC" gets installed, but cannot be started manually

Deleting the logicaldoc folder and reinstalling does not help. As there is no file "C:\LogicalDOC\Uninstall.exe", I cannot perform the described uninstallation procedure.

Thanks in advance for any ideas
Patrik
mmeschieri
Posts: 242
Joined: Mon Apr 19, 2010 3:40 pm

Re: V 6.2.4 windows installer and Win XP

Mon Oct 10, 2011 8:21 am

Something goes wrong, may be one software in this PC was blocking the service installation, try to install as full administrator.

here below some manual steps to uninstall from shell:

Code: Select all

C> sc remove LogicalDOC
C> sc stop LogicalDOC-DB
C> sc delete LogicalDOC-DB
C> rd /S /Q C:\LogicalDOC
patrikn
Posts: 5
Joined: Sat Nov 20, 2010 9:13 am

Re: V 6.2.4 windows installer and Win XP

Tue Oct 11, 2011 10:12 pm

Thanks for the uninst-script.

I executed the installation as a full admin when the problem occured.
When I try to start the service manually, Win XP blocks it for security reasons and asks for a user confirmation to override the block.
Afterwards LogicalDOC runs fine without problems.

It seems that Win XP also blocks starting the the service from the LogicalDOC inst routine, but without giving the user a chance for overriding the block.

best regards,
Patrik

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