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Preview Not Available. Contact The System Administrator

We tried to make LogicalDOC as intuitive as possible, but an advice is always welcome.

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die7fox
Posts: 52
Joined: Thu Sep 18, 2014 10:20 am

Preview Not Available. Contact The System Administrator

Mon Oct 06, 2014 3:46 pm

Whenever I try to preview a document, I get the following error message: "Preview not available. Contact the system administrator."

The following third party applications are installed and working:
SWFTools
OpenOffice 4
ImageMagick
GhostScript
Tesseract

Not sure what the problem could be. This is happening on all clients (Windows, Mac, CentOS, etc.). What else should I check for?
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mmeschieri
Posts: 242
Joined: Mon Apr 19, 2010 3:40 pm

Re: Preview Not Available. Contact The System Administrator

Wed Oct 08, 2014 5:21 pm

The preview of documents other than PDF is available on the commercial editions only
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die7fox
Posts: 52
Joined: Thu Sep 18, 2014 10:20 am

Re: Preview Not Available. Contact The System Administrator

Wed Oct 08, 2014 5:43 pm

We're running the 30-day trial. Is that why preview isn't working?
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mmeschieri
Posts: 242
Joined: Mon Apr 19, 2010 3:40 pm

Re: Preview Not Available. Contact The System Administrator

Thu Oct 09, 2014 6:41 am

Ok got it. To have the preview running you have to provide and configure in the logicaldoc's server a set of external components, assuming you installed in Linux here is the manual page describing their installation: http://docs.logicaldoc.com/en/installat ... ware-linux

Then you have to configure LogicalDOC: http://docs.logicaldoc.com/en/installat ... ldoc-linux
See 'Post-Installation'
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die7fox
Posts: 52
Joined: Thu Sep 18, 2014 10:20 am

Re: Preview Not Available. Contact The System Administrator

Thu Oct 09, 2014 11:26 am

Okay, we see what happened. We had the path to Open Office misconfigured. Preview is working fine now. Thanks!
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